PERSONAL DATA
Privacy Policy
FALOG pays particular attention to the confidentiality and security of information communicated to it. This policy describes the principles applicable to personal data processed through the website and requests addressed to FALOG.
The website form is active. Information submitted through it is sent to FALOG by email so that the request can be assessed and answered. The application does not store it in a dedicated prospect database.
1. Data controller
The data controller is FALOG Global Forwarding SUARL, located at Maristes 1, Rue HB 245, Villa No. 147 – Dakar, Senegal.
For questions concerning personal data, you may write to contact@faloggroup.com.
2. Data that may be processed
When you contact FALOG directly by email or through the website form, the following information may be processed:
- full name
- company
- business email address
- telephone number, where provided
- country and type of requirement: Trade, Supply, Execution or other
- request subject, relevant product or service, quantity, destination and schedule, where provided
- description of the requirement and content of communications voluntarily provided
- technical data strictly required for website operation and security.
Do not submit banking details, passwords, identity documents or other sensitive information that is unnecessary for the initial assessment of the request.
3. Purposes
Personal data may be used only to:
- receive and assess a request
- respond to the person concerned
- assess feasibility and the scope of a possible intervention
- provide the requested pre-contractual or commercial follow-up
- protect the security, prevent abuse and maintain the proper operation of the website
- comply with applicable legal obligations.
Data must not be used for a purpose incompatible with that for which it was provided.
4. Basis for processing
Depending on the nature of the request, processing is based on steps taken at the request of the person concerned, the need to manage a commercial relationship, consent where required or compliance with a legal obligation.
5. Recipients
Personal data is accessible only to authorised persons within FALOG and, where necessary, to technical service providers for hosting, security and email delivery.
Requests submitted through the form are delivered to contact@faloggroup.com. The visitor’s email address is used as the reply-to address and not as the sending address.
FALOG does not sell or rent personal data.
6. Retention
Information relating to an enquiry that does not lead to a contractual relationship may be retained in FALOG’s email system for up to twenty-four months after the last meaningful communication, unless the person objects or retention is required by law or for the establishment, exercise or defence of legal rights.
Where a contractual relationship is established, the relevant information and documents may be retained for the periods required to perform the relationship and comply with applicable legal, accounting and evidential obligations.
7. Transfers and technical providers
The website and form are currently hosted and operated using Lovable Cloud, a service provided by Lovable Labs Incorporated, together with email-delivery services managed by Lovable. These services may rely on infrastructure providers and process certain information from a country different from that of the person concerned.
In the configuration selected for this website, Cloudflare provides DNS management without enabling the FALOG account’s web proxy. If Cloudflare Turnstile is enabled separately, technical information such as the IP address and security signals may be processed to prevent abusive automated submissions.
FALOG limits the information transmitted to what is necessary for the request and relies on the contractual commitments and security measures applicable to these providers.
8. Security
FALOG implements reasonable organisational and technical measures to protect personal data against unauthorised access, loss, alteration or disclosure. As no system can provide absolute security, users should avoid submitting sensitive information that is not necessary.
9. Individual rights
Subject to the conditions provided by applicable law, individuals may request access to their data, its correction, updating or deletion, or object to certain processing.
Requests may be sent to the general contact address displayed on the website. FALOG may request information reasonably necessary to verify the requester’s identity and process the request.
Individuals may also contact the competent Senegalese personal data protection authority.
11. External links
This policy does not cover the practices of external websites accessed through links on the FALOG website.
12. Updates
FALOG may update this policy to reflect changes to the website, its processing activities or applicable requirements.
Last updated: 12 September 2026.